Term of use

 

Term of use

The visitor / user of the pages and services of the website www.tsapadashome.gr must carefully read the “General Terms of Use”, the “Shipping & Return Terms”, the “Privacy Policy” and the terms of service that follow before visiting or using the pages of the e-shop and our services and in case of disagreement must not use them. Otherwise it is presumed that he accepts them unconditionally and gives his consent.

The following terms of use apply to all content and what is generally included in the pages of the website www.tsapadashome.gr The company TSAPADAS HOME henceforth for reasons of brevity the “Company” with VAT number 166024199 Tax Office E THESSALONIKIS, and registered office at 25March 9 EFKARPIA – Thessaloniki, PC 56429, with tel: 2310-683160 and e-mail: tsapadashome@gmail.com may at any time modify the terms and conditions, and users / visitors must always check for possible changes and if they continue to use it is assumed that they unconditionally accept the modified terms and conditions. Otherwise they must abstain from use. visit our Website.

  1. Website services provided

This website has been created by the company in order to provide immediate information about its products, enabling them to place their online order remotely as well as interactive communication of visitors with the company through commenting and expressing their preference for specific types, utilizing social networking service applications. The present terms of operation and use of the website www.tsapadashome.gr are binding rules, which are observed and imposed by the “company” in the provision of the following information society services to users. These terms are fully compatible with applicable European and Greek law and the non-compliance of users of the website or third parties with them implies the removal of any liability of the company in relation to any affected natural or legal persons, while users recognize the right of the company to change the provisions of these terms, to the extent that they do not relate to legally binding obligations and without affecting completed situations.

  1. Access, browse and interact on the website

2.1 The visitor of the website is provided with a non-exclusive, non-transferable, personal, limited right of access, use and browsing of our websites and their published content. The right of access does not apply to access to aspects of websites that are covered by the privacy of communications, such as source code and generally to any data on the website which is not accessible through the normal browsing process. This license is not a transfer of title of the website and its components and requires compliance with these terms of use, in particular the intellectual property rights of the company. The license does not include the company’s commitment to the proper use of social networking services owned by other companies and their applications are posted on the website.

2.2 The visitor of the website has the possibility, in the technically permitted fields, to intervene, expressing his opinion for posted data, through the application “Like” / “I like” provided for the users who have an account in the social networking service “Facebook “. The operation of this application, which includes, among other things, the display of a mark on the user’s Facebook profile that he said “Like” on the company’s website, is governed solely by the terms of use of this social networking service which are beyond of the sphere of responsibility of the company.

2.3 The visitor of the website that has accounts in social networking services has the possibility to share posted data, through the sharing applications (“share”). It also has the ability to send e-mail and transfer relevant data to Internet messaging services (“Messenger Services”), through the automated applications that are adapted to the respective posts. The operation of this application is governed exclusively by the terms of use of the respective social networking services which are beyond the scope of responsibility of the company.

2.4 The visitor of the website has the possibility by submitting the data of the name, of the e-mail address to receive informative messages (newsletter) of the Company in his e-mail. If he ceases to be interested in receiving the informative messages, he is given the opportunity to state his wish to stop sending them.

2.5 The visitor of the website has the opportunity to subscribe to the assembly of posts (RSS feed) and receive relevant updates for the new posts of the website. Once he ceases to be interested in receiving the posts, he is given the opportunity to state his desire to be removed from the group.

2.6 The visitor of the website has the opportunity to take part in online competitions that are conducted through the website, observing the individual terms of participation and conduct of each competition.

  1. Product ordering – online store service

The visitor of the website, if he has legal capacity according to the definitions of the Greek Civil Code, has the opportunity to order the products available for sale remotely presented on the website, according to the terms and the ordering procedure developed on the individual websites.

  1. Contact the company

The visitor of the website has the opportunity to contact the company via e-mail, following the relevant application that is adapted to the “Contact” website, by filling in the special message form.

  1. Information society service provider

5.1 The company is a provider of information society services provided through the Internet Domain Name and the tsapadashome website in the sense that these terms are defined by p.d. 131/2003 (Adaptation to Directive 2000/31 of the European Parliament and of the Council on certain legal aspects of information society services, in particular e-commerce, in the internal market. ). This is without prejudice to the terms of use of other information society service providers, such as the social networking service applications used by the Website, which are governed by the respective terms of use of these companies.

5.2 Content that affects users of the Website, using applications from other companies (such as the “Like” application facebook.com), the operator is not responsible for general and preventive surveillance, because it is not the starting point of the transmission, does not select the recipient and does not select or modify the information provided and has no general obligation to control the services it transmits or stores, nor a general obligation to actively search facts or circumstances of any illegal activity. The body has established specific procedures for reporting illegal actions that could be committed through the website (copyright, personal data, offensive content) and is committed to strictly adhere to these procedures, ensuring that the site complies with applicable law.

5.3 In the context of the obligation to provide general information, according to article 4 of PD 131/2003, the Agency informs:

(α) Its full name is: TSAPADAS HOME – orion strom

(b) The geographical address at which the entity is established is:

25ης MARCH 9 Thessaloniki – EFKARPIA 56429 Greece.

(c) The contact details are:

2310683160

e-mail: [email protected]

(d) The Agency is registered in the Business Register of the Thessaloniki Tax Authority with tax registration number 166024199 in the register of suppliers that enter into distance sales of the Ministry of Development.

  1. Product ordering, Consumer protection and Order cancellation

6.1 Conditions for a valid order. The visitor of the website has the possibility to conclude a valid order if he is legally competent according to the Greek Civil Code, ie if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract. Orders can also be placed by representatives of legal entities. The company reserves the right to claim from the supervisor or guardian any orders made by legally incompetent persons.

Placing an order requires:

(a) The completion of a relevant form with the submission of the necessary data for the conclusion of the sales contract, (shipping details, payment method, delivery method, desired shipping method with the corresponding code, so that the shipping cost is accurately calculated ).

(b) The unconditional acceptance of the terms of the contract of sale, as regards the item sold, the quantity, the price including taxes and other expenses, the manner of processing the transaction, the time and the place of delivery of the products.

(c) In each order, the surname of the depositor should be the same as that of the customer or the company should be informed by e-mail at [email protected] about the difference so that the accounting office can cross-check the order with the deposit so that the order can be activated. In case of no update, the order is not activated.

(d) The unconditional acceptance of these terms of use, which are an integral part of the contract under preparation. The acceptance of the above takes place with the completion of the placement of any order.

The method of payment of the price is chosen by the interested party and includes the possibility of debiting a credit card, using the PayPal system, depositing in a bank account or cash on delivery. Acceptable credit cards are those that are presented as selected by the ordering system of the website.

6.2 The placing of an order constitutes the conclusion of a distance selling contract, applying the relevant legislative framework (article 4 L.2251 / 1994, as amended and in force). The customer through the website is informed by the company before the completion of his order, before completing and submitting the relevant form for:

(a) The identity and address of the supplier.

(b) The essential characteristics of the good.

(c) The price, quantity and shipping costs, as well as value added tax, if not included in the price.

(d) The method of payment, delivery.

(e) The validity period of the offer or price.

(f) The right of withdrawal.

Upon sending the order form, the customer receives an online copy of the order, which he can save, which includes the above information and in addition all the information related to the after-sales service and the existing commercial guarantees. The colors of our products may differ from the colors of the photos, due to screen resolution or printing.

6.3 The dimensions and thickness of the products listed are approximate and are for information purposes only.

6.4 Orders are activated and delivered only from the moment of payment of the value of the products or the deposit. Delivery takes place within 7 working days and in special cases up to 10 working days from the day of payment. Our goal is the fastest customer service.

6.5 Order cancellation
The customer after the confirmation of his order, by depositing money, has the right to cancel his order only within the same day, provided that the product has not been shipped. Cancellation is done by sending an email to the company e-mails( [email protected] )

Provided that the full details of the order are declared (order number, name and product details).

  1. METHODS OF PAYMENT, SHIPPING AND TRANSPORT COST

Prior to purchasing, the prospective buyer should be informed in detail about the characteristics of the products, the delivery time, and the shipping costs. The reason is the often subjective feeling that each of us can have for a sleep product, and the constant changes of the transport nationwide. For the convenience and service of all those who wish to buy from the online store of our company, the www.tsapadashome.gr has the following payment methods:

7.1 Debit your credit or debit card. Because our mattresses are made from scratch in our company, it is necessary to start the production process, confirm the payment and order. The products that are manufactured according to the specifications of the e-shop or are clearly personalized, for which the credit card is charged immediately after the confirmation of your order. By choosing this payment method you will be transferred to a secure Everypay transaction environment, where you will be asked for all your card details. In this case, the entire amount of the order will be charged.

EveryPayLogo FullRecognizing the importance of the security of electronic payments, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3 / 23-7-2018 Government Gazette B 3010 / 25-7-2018), and manages transaction data securely card payments, in accordance with the regulatory framework of the card security management standard. Everypay is certified according to the Card Transaction Security (PCIDSS) standard. All Everypay services are provided through secure connections with 256 bit SSL certificates. EveryPay also supports the use of 3 D Secure service, an additional security flaw for VISA & MasterCard. The Payer will then have to enter his personal secret code in order to successfully complete the transaction.

It is necessary to mention a contact telephone number and a valid e-mail address.
In case your credit card is not approved by your bank, the company reserves the right to cancel your order.
In case of payment by credit card, the holder of the credit card or a person specially authorized by him is required to be present at the delivery of the products.

7.2 For Bank account deposit 100% of the value of the products or transfer via web Banking to the following account at Piraeus Bank:

  • IBAN: GR54 0172 2680 0052 6809 8188 682Shipping costs of the products are borne by the buyer.

Your order will start to be processed once the amount has been confirmed. To speed up the process, please send us the payment receipt and indicate your order number and your name in [email protected]

Shipping costs from another bank are borne by the buyer. The entire amount of the order must be transferred to our bank account to be executed. Otherwise, an additional deposit must be made at the expense of the bank.

The prices mentioned in the e-shop (our online store), include VAT. 24%.

Cash on delivery
In the case of cash on delivery, the customer deposits 50% of the total value of the order, and writes in the reason for the deposit his name and order number. The remaining 50% can be paid by cash on delivery upon receipt of the products of the order. The areas we accept for the payment of the remaining amount of the total value 50% by cash on delivery are in all the cities of mainland Greece. In remote areas only after consultation and the cost of transport in these cases will be adjusted in agreement with the respective transport and will be borne by the buyer. Cash on delivery costs do not exist.

7.4 Με μετρητά από την έδρα της εταιρείας μας 25ης ΜΑΡΤΙΟΥ 9 Θεσσαλονίκης –ΕΥΚΑΡΠΙΑΣ Τ.Κ 56429 .

7.5 According to the current tax legislation, documents worth more than 500 euros to individuals and professionals with a retail receipt or invoice, are paid only by deposit, bank transfer or credit card debit.

7.6 Shipping methods and shipping costs

  • The orders are delivered in 7-10 working days from the date of payment of the order or the deposit of the deposit in case of cash on delivery to the transport company.
  • Their delivery from the transport company to the customer depends on the transport and the region. For this reason we are responsible only for the time of shipment to the transport company.
  • The deliveries of the products are made only within the physical limits of Greece through the cooperating transport company (and its collaborators).
  • Shipping is FREE in all central cities of Greece and Crete, except islands and remote areas.
    • Charges are calculated as follows:
      1. for collection by transport:
        Charges are always calculated up to the nearest transport depot serving the area.
      2. delivery to the declared address:
        Charges are calculated up to the sidewalk of the declared address.
    • In case the delivery address is difficult to access from the means of transport of the transport (truck) or the entrance to the transport agencies is prohibited, the customer is obliged to pick it up from the nearest waiting point or to pick it up from the transport offices.
  • The consumer is not obliged to pay if he does not receive the legal document (receipt, invoice).
  • For deliveries within Thessaloniki, the goods are delivered up to the sidewalk to the address you stated during your order, free of charge.
  • For shipping outside Greece, a prerequisite is consultation with the company for shipping costs and shipping methods.
  1. Consumer rights

8.1 Right of withdrawal. The customer has the right to withdraw unjustifiably within fourteen (14) calendar days, if no longer deadline has been agreed, returning the goods in its original condition, without incurring any costs other than return costs. This deadline starts from the receipt of the products. In order to exercise the right of withdrawal, the customer has the obligation to complete and send the relevant request electronically. In case of exercise of the right of withdrawal, the customer is obliged to send the product immediately in its closed package for return, at the same time with the submission of a withdrawal statement, while the supplier is obliged to return the amounts paid by the customer within thirty (30) calendar days. The refund is made in the same way as the payment was made, except in the case of cash on delivery. In the case of cash on delivery, the supplier reserves the right to return the price to the customer by deposit in a bank account. In case the price has been charged on the consumer’s credit card, the exercise of the right of withdrawal brings about the termination of the relevant tripartite contract between the customer – supplier and the bank, without payment of compensation.

The customer who buys the products should be for private use only and not for business. Returned products must be in excellent condition and packaged in the same condition as they were delivered. In case the products are returned incomplete or defective, the company reserves the right to claim compensation from the customer, where the amount will be determined by the condition of the products and has the right to offset this claim against the customer. The customer in this case bears the cost of transporting the return of the products.

8.2 Right of replacement. The customer has the right to request the replacement of the product if what was delivered to him was defective or does not correspond to the product he ordered. In case of receipt of a defective product or a product other than the one ordered, the company must be contacted and sent to the company on the same day of its receipt, so that the replacement can follow. The transfer cost for the replacement, in this case is borne by the company. A prerequisite is that the products are in the condition in which they were received, and the customer has the invoice or the receipt of retail sale. We recommend careful inspection upon receipt, in order to avoid receipt of defective products or products that have not been ordered. In any case, the maximum return period for submitting a replacement request may not be extended beyond fourteen (14) calendar days from the date of receipt. Prior to any return, it is recommended to consult with the company. The conditions for the replacement of a defective product or a product that does not correspond to that of the order are the following:

(a) Contact the company within 72 hours of receiving the product to indicate the problem, on the phone number located in the “Contact” position of the Website www.tsapadashome.gr or in the e-mail- [email protected] or even a means of telephone communication at the telephone number 2310683160.

(b) Sending a completed product return request, within the exclusive period of 14 days

(c) If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition in which it was received.

8.3 For products available upon special order, which are manufactured at the request of the consumer (for example mattresses-furniture of special order) can not be returned but only replaced in case of defect.

8.4 Withdrawal Exceptions. There is no withdrawal in the following cases:

A) When the product has been ordered with special dimensions beyond the standard ones on the market. The standard dimensions of the market layers are- 90cm by 190cm, 100cm by 190cm, 110x190cm, 120cm by 190cm, 130cm by 190cm, 140cm by 190cm, 150cm by 190cm, 160cm for 190 cm or in the above dimensions in length 200 cm (ie we replace the 190).

B) When it has been ordered with additional materials in addition to those mentioned in our online store.

C) When the product has been seriously distorted resulting in losing its post-political value.

D) When the product has been purchased not from our online store but from a partner store (our customer).

E) When the product has been used heavily beyond normal use and you make it used.

  1. FOR CORRECT USE
  • Once a quarter, take your mattress out in the sun to be well ventilated. If you can not get it out, you can ventilate it daily for 30 minutes with the windows open. This helps to remove moisture, especially during the winter which is also a major cause of bad breath.
  • Turn it every quarter up and down and back, the mattress with pillow-top only front and back.
  • Do not bend the mattress as there is a risk of deformation and destruction.
  • Do not use as a “trampoline” by children.
  • Keep it dry. Wash the sheets at high temperatures and iron them well, so that the various microorganisms are killed and place them dry on the mattress.
  • For the correct support of the mattress orthopedic bases with dense laths, 4 CM springs should be used. To support the mattress evenly and securely. The gap between them should not be more than 4cm.
  • In single surfaces e.g. chipboard, there is a risk of deteriorating materials due to poor ventilation of the materials.
  • Do not iron on the mattress.
  • Protect it from liquids and clean it locally only with special cleaners.
  • For overweight, ask for special construction with many narrow dense springs The so-called mini-Bonell.
  • Always use a cover for protection for a long life of the mattress.
  • The mattress when (to have a gap of 1-2 CM laterally and lengthwise. It is the only way to relax, without being distorted by side surfaces. The base of the mattress should be without protrusions, curves and bumps should be on a straight surface.
  • Due to the nature of the materials (cotton wool, foam materials, latex, etc.) the mattress may have a deviation in thickness of up to 10% from the first use.
  1. WARRANTY

The mattress guarantee given by ORIONAS SA- Orion Strom. is provided on the condition of proper use of the mattress and is covered by any construction errors and material failure.

The company guarantees the complete repair for the remaining period of the warranty as well as the technical inspection of the mattress. It cannot be replaced with a new layer

In case of misuse, the cost of repair and transportation is borne by the customer and after consultation with TSAPADASHOME. – ORION Strom. In case of construction error or failure of materials, the buyer and the final consumer are not charged for the repair and transport.

The guarantee is valid from the date of production indicated on the mattress and with the issuance of the purchase document.

THE WARRANTY DOES NOT COVER …

  • When the instructions for use do not apply.
  • When staining or tearing any surface of the mattress.
  • When the mattress is placed inappropriately and with difficulty in the bed without having a gap of 1-2 CM in length and width.
  • When the base, bed or substrate has protrusions due to poor quality.
  • When the mattress is larger than the base of the bed or the mattress.
  • When deformed during transport.
  • It has gotten wet or inappropriate cleaners have been used.
  • It has gotten wet or inappropriate cleaners have been used. – Orion Strom bears no responsibility.
  • In case the softness or hardness does not meet the needs of the buyer, return of the mattress is not accepted.

For the above reason TSAPADASHOME – ORION suggests that you try the mattress before buying.

  1. Complain

11.1 n any case where the consumer was not satisfied with the fulfillment of the order or for any other reason concerning the online store of the website, he has the right, within fifteen (15) days from the presentation of the problem to submit a complaint to the company.

11.2 The consumer’s complaint will be processed immediately and the response will be sent to him by the company no later than ten (10) days after receipt, to his e-mail address. When examining the complaint, the company reserves the right to contact the customer to clarify the circumstances that created the complained problem. In this case, the customer should facilitate by providing the relevant information to resolve the issue.

11.3 In any case concerning the operation of the online store, the user, accepting these terms of use, has the obligation to follow the complaint procedure before choosing to initiate legal proceedings.

  1. Use and protection of personal data

12.1 The company processes only those personal data that are necessary for the provision of the services of the website and the online store

This is the data that the visitors themselves have when they fill in some of the forms of the website, proceeding to their conscious registration of the data. The necessary processing of personal data of the users of the website is a processing that falls within the scope of article 7A par. 1 (b) L.2472 / 1997 and are not transmitted or notified to third parties, unless the procedure set by the legislation for the removal of confidentiality is followed (N.2225 / 1994) or any obligations arising from the national application of the Directive 24 / 2006. The processing of the personal data of the contractors, regarding the process of charging the price on credit cards is carried out under a relevant contract, by Piraeus Bank and the PayPal website.

12.2 The technology of cookies is used on the website. Disabling cookies will make it impossible to easily browse the website and therefore users accept this operation from the beginning. When you visit the website for the first time, a permanent “cookie” (a small text file) will be set and stored on the user’s hard drive. Cookies are used during your successive visits to the website to “personalize” it. You can visit the website without the permission of the cookies, but you will not be able to use all the features of the website or enjoy its specific features. To change your cookie settings, see the “Help” menu of your browser.

12.3 Any processing of personal data of par. 9.1 carried out exclusively by persons under the control of the company. For the processing, the company has selected persons with corresponding professional qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity for the observance of confidentiality.

12.4 The website does not register or store in any way any information related to your credit card, with the exception, for reasons of transaction security, of the information whether the card is Debit or Credit and whether it is Visa or MasterCard. PayPal payments save the PayPal account email. All transactions you make through the website are governed by the relevant provisions of the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance selling, as well as the provisions of European and International law on e-commerce.

  1. Intellectual property rights

13.1 Trademark, domain name and trademark rights.

The insignia, trademarks and domain names on which the website is posted are the assets of the company. The company reserves the right to initiate civil, administrative and criminal legal actions against any violator of the relevant terms regarding the use of the above assets.

13.2 Intellectual property rights

The set of graphic layouts, programs, texts, icons, the original photographic material as well as the layout of the entire website is an asset of the company. The company reserves the right to initiate civil, administrative and criminal legal actions against any violator of the relevant terms regarding the use of the above assets.

13.3 The sui generis copyright on the database as to the website database

The company is a “database builder” with the special rights of article 45A of Law 2121/1993 and the relevant European Community institutional framework. In this context, the export and / or re-use of all or a substantial part of the contents of the database is prohibited, regardless of the protection of the database in accordance with the general provisions on intellectual property. Repeated and systematic export and / or reuse of insignificant parts of the contents of the database that affect its normal operation by the company is also prohibited. The company reserves the right to initiate civil, administrative and criminal proceedings against any violator of the relevant terms concerning its special right to the database.

  1. Commentary policy

14.1 Posting comments in the allowed comment fields requires their approval by the administrator of the Website. However, the company has no obligation to prevent the control of the content that is posted, according to the relevant provisions of p.d. 131/2003. In any case, if a comment does not comply with the following terms, it will not be posted on the website or can be removed after it is posted.

14.2 Users and commenters should respect:

(a) minors, the elderly, persons with disabilities and health problems, if these qualities are known to the commentator.

b) the reputation of the company, avoiding the spread of untrue allegations or untrue comments.

c) the rules of fair competition, which does not allow the website to post derogatory comments about other companies or companies or even comparatively to the company’s products and services with other companies.

d) the presumption of innocence, ie not being convicted before the irrevocable conviction of a person for an offense punishable by law.

e) people who are in a state of mourning, mental shock and pain, as well as those who obviously have a mental problem, avoiding to offend their individuality.

Freedom of expression allows sharp criticism, but not insults, defamation, slander and insult to the other person’s personality.

14.3 The commentary of posts on the website to outside the scope of social networking services is governed by the terms of use of the respective social networking service. However, in the event of a breach of these terms, the company reserves the right to initiate any prescribed procedure to restore its reputation and to avoid infringing on its rights or the rights of third parties.

14.4 In case a person or organization considers that it is affected by a comment of a visitor of the website, it must inform the company following the complaint procedure, as provided in paragraph 8 above. The company will investigate the complaint and undertakes to immediately withdraw any case of offensive content. Only if the affected visitor of the website has not followed the above procedure and his rights have not been satisfied, he has the right to claim them by initiating legal proceedings.

  1. Force Majeure

Force majeure are events that could not have been foreseen or could not have been prevented (eg bad weather, strikes, etc.), which do not allow the parties to fulfill their contractual obligations.

In case of force majeure, the parties are obliged to notify the event immediately. For products in stock the customer is entitled to cancel his order at no charge. For products available upon special order, the delivery time is extended accordingly.

  1. Exclusion of tips

Any information provided to users / visitors through our Website is in no way, directly or indirectly, an encouragement, advice or prompt to perform any action but it is at the discretion of users / visitors to evaluate the information provided to them and to act based on their private will, excluding any of our responsibility.

  1. Applicable law

17.1 For any dispute arising from the use of the services or for any other reason of disagreement between the user and the company, the Greek law is applicable and the courts of Thessaloniki are competent.

17.2 In the event of a dispute regarding the current terms of use, between a user and the company, the former is obliged, before initiating any legal action, to contact the company within 15 days from the occurrence of the relevant events. Failure to comply with this term constitutes a breach of an essential contractual term entered into between the user / subscriber and the business.

17.3 The original text of these terms of use and operating regulations is the original text in the Greek language. The website also provides an official translation into English. In case of divergences, the Greek language version is followed.

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